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PRIVACY POLICY
Effective Date: 21 August 2026
Welcome to KNUCKLE OLIVE CO., LTD.
These Terms & Conditions (“Terms”) constitute an agreement between KNUCKLE OLIVE CO., LTD. (the “Company”) and any user of the Website or customer (“Customer”) and govern the Customer’s use of the Website, purchase of Products, and use of the Company’s services.
By accessing or using the Website, browsing Products, placing an Order, or using any of the Company’s services, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms.
If the Customer does not agree to these Terms, please discontinue use of the Website and the Company’s services.
For the purposes of these Terms, the following definitions shall apply:
“Company” means KNUCKLE OLIVE CO., LTD.
“Website” means the website and online platform operated by KNUCKLE OLIVE CO., LTD.
“Products” means architectural hardware, home hardware, furniture, cabinet hardware, and other products offered for sale by the Company.
“Customer” means any individual, legal entity, or organization purchasing Products or using the Company’s services.
“Order” means a request to purchase Products submitted by the Customer through the Website.
“Confirmed Order” means an Order that has been received and for which payment has been successfully received and verified by the Company.
“Assembled to Order (ATO)” means Products assembled in accordance with the specifications of a Confirmed Order, including the selected model, colour/finish, function, and configuration options. The allocation and assembly process will commence after the Order has been confirmed.
By accessing or using the Website, the Customer agrees to:
The Company reserves the right to restrict, suspend, or terminate access to the Website or its services where a Customer violates these Terms, applicable laws, or engages in conduct that may adversely affect the Website, its systems, the Company, or other users.
All content and materials appearing on this Website are protected by applicable intellectual property laws, including, without limitation, the Company’s name, trade name, trademarks, logos, text, Product images, photographs, videos, graphics, designs, Website layout, software, and related databases.
Such intellectual property is owned by KNUCKLE OLIVE CO., LTD. or is lawfully licensed to or otherwise authorized for use by the Company.
No person may, without the Company’s prior written consent, copy, reproduce, modify, publish, distribute, extract, scrape, collect, publicly display, or otherwise use any content or intellectual property available on this Website, whether in whole or in part, for commercial or other unauthorized purposes.
Users may access and use the content available on the Website for personal and non-commercial purposes to the extent permitted by applicable law.
Any use of the Company’s content, Product images, trademarks, logos, or other intellectual property for any other purpose requires the Company’s prior written consent.
Third-party trademarks, brand names, images, and other intellectual property appearing on this Website remain the property of their respective owners.
The display or reference of any third-party intellectual property on the Website does not constitute or imply any transfer of ownership or grant of any right or license to use such intellectual property.
The Company makes reasonable efforts to ensure that the Product information displayed on the Website is accurate, complete, and up to date, including Product descriptions, images, dimensions, materials, colours, finishes, and technical specifications, where applicable.
The Customer acknowledges and agrees that:
The Customer is responsible for reviewing and verifying the Product specifications, dimensions, materials, finishes, functions, installation requirements, and suitability of the Product for the intended purpose prior to placing an Order.
Where technical specifications or installation requirements are material to the intended use of the Product, the Customer should contact the Company and verify the relevant information before confirming the Order.
The Company reserves the right to correct, update, revise, or modify Product information displayed on the Website from time to time, as appropriate. Any such changes shall not affect Orders that have already been confirmed, except where otherwise required by applicable law.
Customers should review the Product details, including the model, dimensions, quantity, colour, finish, function, and other applicable specifications, before placing an Order. Product specifications may vary depending on the model and manufacturer.
All Products are subject to stock availability and production capacity. Depending on the Product, individual items may be available for immediate shipment, made to order, assembled as Assembled to Order (ATO), or prepared according to the specifications and configurations selected by the Customer.
Product preparation and delivery lead times may vary depending on the type and quantity of Products ordered and the delivery destination. The Company will provide an estimated lead time where appropriate. Any stated lead time is an estimate and may be subject to change.
Products designated as Assembled to Order (ATO) are assembled specifically for each Order after the Order has been confirmed, based on the specifications selected by the Customer, including the model, colour/finish, function, and configuration.
The allocation and assembly process will commence once the Order has been confirmed.
As the allocation and assembly process is carried out specifically for each Confirmed Order, the Company will not accept cancellation, modification, exchange, or return requests after the Order has been confirmed.
This provision does not apply where the Product has a manufacturing defect or where the Company has supplied a Product that does not correspond to the Order.
Product availability is subject to stock levels and the Company’s ability to prepare and supply the Products. Individual Products may be available for immediate shipment or may require preparation or assembly based on the Customer’s Order.
The lead time for Product preparation and delivery may vary depending on the type and quantity of Products ordered and the delivery destination. The Company will provide an estimated lead time where appropriate. Any stated lead time is an estimate and may be subject to change due to circumstances and other relevant factors.
Products supplied as Assembled to Order (ATO) will be specifically allocated and assembled for each Order based on the specifications selected by the Customer, including the model, colour or finish, function, and configuration.
The Company will commence Product preparation and assembly after the Order has been confirmed and payment has been received and verified.
As the Products are assembled specifically according to each Order, the Company reserves the right not to accept cancellation, modification, alteration, exchange, or return requests after the Order has been confirmed.
This provision does not apply where the Product has a manufacturing defect or where the Company has supplied a Product that does not correspond to the specifications of the Order. In such cases, the Company will provide an appropriate remedy or replacement in accordance with the Return & Refund Policy.
Submitting an Order through the Website constitutes an offer by the Customer to purchase the selected Products and does not constitute automatic acceptance of the Order by the Company.
An Order will be considered confirmed once all of the following conditions have been satisfied:
6.3 Order Rejection and Cancellation
The Company reserves the right to reject or cancel an Order, in whole or in part, in any of the following circumstances:
7. Pricing and Payment
Product prices displayed on the Website are determined by the Company and may include or exclude applicable taxes, shipping charges, and other fees. The applicable charges and total amount payable will be displayed during the checkout process before payment is made.
For international Orders, the export of Products from Thailand will be carried out in accordance with applicable customs laws and regulations.
Any taxes, duties, or charges applicable to the export of Products will be determined in accordance with the laws and requirements applicable to the relevant Order.
The Customer is solely responsible for all import taxes, duties, customs charges, and other costs associated with importing the Products into the destination country, including Import Duties, Customs Duties, VAT/GST, local taxes, customs clearance fees, and other charges
imposed by customs authorities, government agencies, shipping carriers, or other relevant parties.
Such charges are not included in the Product prices or shipping charges displayed on the Website, and the Company is not responsible for any such charges.
Customers are advised to check the applicable import requirements, taxes, duties, and potential costs in the destination country before placing an Order.
Shipping charges will be calculated and displayed during the checkout process. Shipping charges may vary depending on the destination country, delivery address, Product weight, dimensions, and type.
Any additional charges incurred in the destination country that are not included in the shipping charges displayed on the Website, including carrier fees, customs clearance fees, or other import-related charges, are the sole responsibility of the Customer, unless otherwise expressly stated by the Company.
KNUCKLE OLIVE CO., LTD. is committed to ensuring that every order is carefully prepared and delivered safely, accurately, and in good condition. Shipping conditions and delivery times may vary depending on the type of Product, Order details, and delivery destination.
For international Orders, shipping charges displayed on the Website do not include import taxes, duties, customs charges, or other costs associated with the importation of Products into the destination country.
Upon receipt of the Products, the Customer should inspect the Products and packaging promptly to ensure that the Products are correct and received in good condition. The Customer should check the following:
7. Damaged or Incorrect Products
If the Customer receives Products that are damaged during transportation or Products that do not correspond with the details specified in the Order, the Customer must notify the Company within 24 hours from the time of delivery, together with the relevant information and supporting evidence, including:
The Company will review the information and supporting evidence provided and determine the appropriate resolution in accordance with the Company’s Return & Refund Policy and the Customer’s rights under applicable law.
8. Multiple Shipments
Where an Order consists of multiple Products with different preparation or assembly lead times, the Company may, as appropriate, arrange for the Products to be shipped partially or in multiple shipments.
Where an Order is shipped in multiple shipments, the Company will provide the relevant shipping details and Tracking Number for each shipment, as appropriate.
Delivery may be delayed due to circumstances beyond the Company’s reasonable control, including:
In such circumstances, the Company will coordinate with and follow up with the relevant shipping carrier or authorities, as appropriate, in order to assist in resolving the issue and minimizing the impact on delivery.
Delivery times may change depending on the actual circumstances, and the Company will notify the Customer when relevant information or updates become available.
10. Tracking Your Order
The Company will provide the Tracking Number to the Customer by email or through the applicable communication channel once the Products have been handed over to the shipping carrier.
Tracking information may take some time to become available or updated in the carrier’s system. The time required for tracking information to be updated may vary depending on the shipping carrier and delivery destination.
11. Installation and Product Use
The Customer is responsible for reviewing the Product specifications and suitability prior to placing an Order, including the Product’s dimensions, materials, finish, functions, installation requirements, and suitability for the intended space and purpose.
The Customer is responsible for ensuring that the Products are properly installed, used, operated, and maintained in accordance with the manufacturer’s instructions, specifications, and applicable requirements.
The Company shall not be responsible for any damage, defect, or loss arising from or resulting from:
The Customer acknowledges that it is the Customer’s responsibility to ensure that the Products are suitable for the intended application and installation conditions prior to placing an Order.
Nothing in this Section shall exclude or limit any rights or remedies available to the Customer under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, the Company shall be responsible only for direct losses or damages arising from the Company’s acts or negligence and shall not be responsible for losses or damages arising from circumstances or factors beyond the Company’s reasonable control, including:
KNUCKLE OLIVE CO., LTD. is committed to providing quality Products and maintaining a high standard of customer service and customer satisfaction.
As most of the Company’s Products are made to order or assembled according to the specifications of each Order, the Company does not accept returns or refunds where the Customer has changed their mind or no longer wishes to receive the Products after the Order has been confirmed.
The Company is committed to addressing customer concerns appropriately and fairly. Product exchange will generally be considered as the primary resolution, while a refund will be considered as a last resort where the Company is unable to provide the original Product or a suitable replacement. All exchanges and refunds are subject to the terms and conditions set out in this Policy.
The Customer may request a Product exchange where the Products received do not correspond with the details specified in the Order, including, but not limited to, an incorrect model, Product, colour, finish, or incorrect handling of a door handle (left or right).
The Company will consider the following resolution options in the order set out below:
The Company will first consider replacing the Product with the correct original Product specified in the Order, provided that the Product is in stock and available for shipment.
If the original Product is out of stock or cannot be sourced, the Company may offer an alternative Product with suitable or equivalent specifications, functionality, and value.
The Company will provide the Customer with the relevant Product details and will proceed with the exchange only after receiving the Customer’s confirmation and consent.
If the Company is unable to provide the original Product specified in the Order or a suitable or equivalent replacement, the Company may consider issuing a refund to the Customer as a last resort.
All refunds are subject to the Company’s review and approval and will be processed in accordance with the terms and conditions of this Policy.
The Company reserves the right to consider refunds only where the Company is unable to provide the original Product specified in the Order or a suitable or equivalent replacement in terms of specifications and value.
Refunds do not apply to circumstances arising from the Customer’s personal preferences, including a change of mind, an incorrect model or Product selection, or the selection of a colour, finish, size, or other specifications that do not meet the Customer’s requirements, unless otherwise determined by the Company on a case-by-case basis.
As the Company’s Products are assembled according to the specifications of each Order (Assembled to Order: ATO), the Company reserves the right not to accept cancellation, modification, exchange, or refund requests for a Confirmed Order once the Company has commenced preparing or assembling the Products.
This restriction does not apply where the matter arises from an error attributable to the Company or where otherwise required by applicable law.
For Products assembled according to the specifications of each Order (Assembled to Order: ATO), the Company reserves the right not to accept cancellation, modification, exchange, or refund requests once the Order has been confirmed and the Company has commenced preparing or assembling the Products.
This restriction does not apply in cases involving an error attributable to the Company, a manufacturing defect, or any other circumstances required by applicable law.
A refund will be processed only where the Company refuses or cancels an Order.
Where payment has already been received and verified, the Company will refund the full amount received for the relevant Order through the original payment method or another payment method designated by the Company, subject to the Company’s applicable refund terms and processing timeframes.
If the Customer receives Products that do not correspond with the Order or identifies an issue that falls within the Product exchange conditions, the Customer must notify the Company within 7 days from the date of delivery.
For the purpose of reviewing the request, the Customer must provide relevant supporting evidence, including:
The Company may request additional information or supporting evidence where necessary to review and assess the request.
4. Return & Exchange Procedure
The Customer must follow the procedure below:
Any Product exchange or refund will be processed only after the Company has completed its review and approved the request.
Upon approval of a refund, the Company will process the refund primarily through the original payment method used by the Customer, or through another payment method mutually agreed upon by the Company and the Customer.
The time required to process a refund may vary depending on the payment method and the processing procedures of the relevant bank or payment service provider. The applicable processing periods are as follows:
The Company will notify the Customer once the refund has been successfully processed.
Where a Product exchange is required due to an error attributable to the Company, including the delivery of an incorrect model, Product, colour, or other specifications that do not correspond with the Order, or where the Products have been damaged as a result of the Company’s handling, the Company will be responsible for the shipping costs associated with the exchange.
The Customer will not be responsible for such shipping costs.
6.2 Circumstances Outside the Company’s Responsibility
The Company does not accept Product exchanges where the reason does not arise from an error attributable to the Company, including where the Customer has changed their mind, ordered an incorrect model or Product, selected an unsuitable colour or finish, selected specifications that do not meet the Customer’s requirements, or for any other personal reason.
As the Company’s Products are assembled according to the specifications of each Order (Assembled to Order: ATO), the Company cannot accept Product exchange requests in such circumstances, and the Customer will not be entitled to require the Company to bear any costs associated with the exchange or re-delivery of the Products.
This restriction does not apply where the Products do not correspond with the Order, have a manufacturing defect, or the matter arises from an error attributable to the Company, subject to the terms and conditions of this Policy.
7. Reservation of Rights
Nothing in this Policy is intended to limit or exclude any rights of the Customer under applicable law.
This Policy shall be governed by and construed in accordance with the laws of Thailand.
Any dispute arising out of or in connection with this Policy, the use of the Website, the purchase of Products, or the services provided by the Company shall be subject to the jurisdiction of the competent courts of Thailand.
For any enquiries regarding this Policy, please contact:
KNUCKLE OLIVE CO., LTD.
Address: Warehouse 30 | 48, 52–56 Trok Kaptan But (Charoen Krung 30)
Charoen Krung Road, Bangrak Sub-district, Bangrak District, Bangkok 10500, Thailand
Tel: +66 2 102 6413
Email: hello@knuckleolive.com
